JIQINGXIANGFrequently asked questions
Find answers about choosing tea, delivery, your order or a business project.
Personal enjoyment
Can I shop without an account?
Yes. Choose a pack option and quantity, then continue to guest checkout. A company name is not required for personal orders.
Where can I find my delivery details?
Open the order in your account, or use the tracking page with the order number and order email. Delivery progress is separate from payment and order processing.
Does a support request confirm a refund?
No. The request first enters review. The result and next steps appear in the request progress.
Business purchasing
What are the minimum quantity and lead time?
Confirmed by product and project. Share your quantity, presentation and destination so the scope can be agreed in writing.
Are samples and delivery free?
Choose the teas you would like to evaluate. Sample contents, cost and delivery are agreed before proceeding.
Which product documents can I request?
Product identity, origin, pack information and relevant batch records form the starting point for a clear conversation. Document availability is confirmed for the selected product and market.
A little guidance, a better cup.
Find answers about choosing tea, delivery, your order or a business project.